Internship Day 11

Oh my goodness I received my first pay check for internship! The feeling of having $300 deposit into your a/c feels good. Even though these amt is kinda miserable ah.

Anw I've endured my lobby greeter for near 2weeks alr. Though I dread it a lot, I still managed to pull through despite all the setbacks manzx. I've learned not to break down so easily liao. Learned how to skive during work, like walk really slow to send cards to in-room dining. And also steal pastries to eat. If not it's so unfair la, I have to go from lobby to lvl23 to bring down just for them to eat.

I still have 3more days of lobby greeter to endure. Oh my goodness, crossed fingers** then it's 3days of opera training. I hope I won't repeat lobby greeter agn la. I wanna do smth else alr. Bored and tired of lobby greeter though I like decorating the birthday cards and guest rooms.

Oh ya today I learned how to cut keys for guests. So many of our keys always don't work so there will be guests q-ing to ask us to cut new keys agn and ESP when all the agents are busy I can verify the guests last name then cut the keys for them. Happy luh. But of course have to thank this china lady who gave us her login details manzx.
And also I did registration cards by updating their pre-auth(the approval amt and code) and profile details(address, contact details).
I also to photocopy the TA vouchers(need to write down the rm number, voucher confirmation number, my initials and the arrival&departure date) then filed the duplicate copy according to the check in dates while the original on check out dates. After that look at the comments and update the comment for example:hav coll TA vchr#****** //lw3009-initials and date!

And I kinda like the daily briefings where they go through everything from the complaints to mistakes that should be avoided. Gg through the check-in procedures and the role play. It's useful.

Shall bathe and sleep Liao. :))

Internship Day 9&10

7am shift is seriously taking a toll on me! Just two days and I'm alr so lethargic. Waking up at 4.30 in the morning is no joke! But the good thing is I get to knock off at 4.30 in the afternoon which means more time for family luh.

Anyway now that this week I no longer had a buddy I'm free to do what I want though it isn't 100% freedom. Im gonna try ordering cake and decorating the room by myself manzx!

And these few days were great with the help of xinyi! Omg I'm really thankful towards her manzx. She made my life so much easier but of course the friendliness of the morning shift staff has also helped contribute too. :))

Anw I really hope that I can start my opera training next week. Really tired of seeing my buddy being so baised to people that sing the same tune as her. Seriously I'm treated like transparent. They sits inside the office all day while I'm dng both of their job! WTS right?! But that's because the supervisor of lobby greeters is not alr!

Looking forward to Saturday to meet the girls! :))
Byeee people!

Internship Day 8

I cried like again......have to learn to be stronger manzx! But you know the feeling of not being welcome by your colleagues?! It's like they all come from the same country therefore they speak the same language and they talk bad about you in their language and all(I know because when this particular person starts talking, their eyes became focusing on me) they are in sync but I'm not. They stared at me when I send guests to their counter without asking them(but my incharge says to just send the guests, don't need ask) so what can I do?!

I really hate how they are dragging our opera training. It's like how long you want me to be a lobby greeter AKA sai gang warrior before I officially go for my training?! Most of the guys simple requests such as cutting keys, I can't even help, therefore there's always a Q with people who needs help for their keycards.

Anyway I'm really thankful to people who has been comforting me and supporting me!

On a happy note, big bang was staying at our hotel! Oh my goodness I saw seungri at the lobby, it's like sooo near! I dont need to pay to see them! Ahaaha! But there's actually quite a lot of singers staying with us manzx! I can go into the singer room without knowing who he was manzx! The generation gap that is.

Okay 2off days and I'm gonna be tortured for 5days straight! 7am shift to 4:30pm! Waking up at 0430am! Awesome or what! But at least I don't need to see people whom I dislikes! And what's more cool is that my buddy didn't teach me how to requisite for cakes ad everything and I'm gng solo this week! Cool or what?!

Off to bed!

Internship Day 7

Internship Day 7
Lobby Greeter for the whole of next week. Worst still, I'm gonna go solo manzx! Wtf

I'm fucking sick and tired of being a lobby greeter. The FO doesn't want to assist me at all.

When the hell is my opera training?!

The rest of HTM-ers get to sit whole day long at the back office but I'm the only one to be standing for 9.5hrs! I'm getting all upset over this manzx.

I'm gonna enter my depression mode agn!

I don't get appreciate for what I'm dng!

Internship Day 6

Internship Day 6
Went up a room at lvl 23 to check whether has anyone went into the room because the status in opera is checked in.

Pretty much the same, servig drinks and cold towels to the guests.

Taking plates from in-room dining to place candles as Mr S wants it.

Today was a busy day for the FO but not for me! It wa pretty okay today.

Hide inside the bellman room aka guest services to eat the pastries from executive club.

And the FO manager praised me today, she's said that I'm pretty good, actively approaching the guests. Of course manzx, but I'm even more actively serving the guests when the managers are Ard.

The Caucasian colleague seems so much nicer now!

And oh my goodness my mind is all set: I won't join the hotel industry manzx. Long working hrs + standing is no joke. There's only 45mins break and worked for 9.5hrs. Plus I've been hearing people gg for operation because of all the long hrs standing.

Omg I want to go for opera training ASAP manzx. I don't wanna be lobby greeter anymore.

Internship Day 5

Internship Day 5

Basically today I've got no motivation since my eye candy didn't work today.

And I'm such an embarrassment, I broke down at the lobby because Mr S picked on me again. He says that I'm not doing anything and I should approach the guests and talk to them but seriously who in the right mind would go round the lobby and talk to guests who are usih the free wifi available at the lobby to webcam?!

I screwed up a VIP guest. I forgot to serve them drinks and cold towels! I feel so fucking useless. And it's a request by the assistant manager, I think she has a bad impression on me alr.

Anyway today I requisite for flowers at the flower shop and birthday cakes at the in room dining I also get hot water to pour the essence burner.

And I went to a singer room wih my buddy (he's VIP so he has a curbside check in:in room check room that is) whose gonna perform during the F1 period which idk who he is cause diff genre ah!

Served cold towel to another VIP guests.

Learned how to fold the cold towels and also served drinks to the airline crews! Served chocolates and cold towel to a F1 group arrivals as their room were not ready. Oh ya I also get to eat the chocolates and pastries from the executive club lounge.

Anyway my buddy has been much better to me today! :))

Tml and Thursday off let's hope thins get better after my rest days.

Internship Day 4

Internship Day 4
Sigh sigh sigh I'm really tired of lobby greeter la! It's like a sai gang job manzx! I'm soo gonna break down soon.

Anyway today met a difficult guests, he asked me abt the Fairmont President Club which I had told him was complimentary just register online or at the desk. He say he gonna feedback to the manager abt the service im providing because of my lack of knowledge so i quickly told him i was a trainee. Lucky manzx. Then he wanted to see the gym facilities before making a decision so I went up to the gym at level6 and showed him around which apparently I was looking at hot guys working out. Woots.

And today was a sai gang day, had to bring muffins from level 23 then go down then go up agn to bring 4 fucking heavy juices down.

And served drinks for guests at the lobby and also cold towels for airline staffs who were checking in.

The routine for lighting up the candles and all is pretty much the same.

And I did a dead move agn with a shatec guy, Benjamin, for the second time. omg I have to say I have a thing for guys who look serious when they are working. At least I get to see this guy till the end of my internship which serves some kind of motivation and also I hope there's more dead move so that I can go with him. Wl Eh I think I sound bimbotic manzx. But I think he attached Liao. Sigh.

And I have to say the female staffs are like b****** manzx(of course not all are bad, people like J and S are really good to me) the guys are so much nicer except for Mr S who doesn't seems like a guy to me! Like wtf, always picking on my grooming but come on la the caps we are wearing seems so much uglier.

And my buddy too! She's like menopause! 80% she's bad to me, 20% she's good to me.

Okay I'm ratting a lot right! I'm sorry people.

Oh ya I'm suggesting for my project like there should be a manual for newbies and express check-out thing there should be instructions as guests might think they can just dropped the key and leave which is not they need to fill up a form.

And I've made up my mind, I'm not gonna join the hotel industry when I graduate.

Okay I'll end here bye people.

Just for my info: in room dining and merchandise shop at lvl2, lvl5 is housekeeping, property maintenance and flower shop.

Crying doesn't help but crying make me feel better than depressing my tears!

Internship Day 3

Internship Day 3

Okay today for the entire day I did Lobby Greeter as the name says it's greeting the guests at the lobby.

Helping to ensure there's proper queueing for guests who are trying to check in and check out and to look for agents who are available for the guests.

For the first thing in the morning is to change the candles at the lobby and to arrange the cushions on the sofas.

And to print out a report showing the birthdays, honeymooners and anniversary for the day. We will then order cakes for people having birthdays, decorating the rooms and writing wishing cards for all three occasions.

I had my virgin experience decorating a room that was celebrating their anniversary today. We used rose petals to decorate the room. I was assigned to decorate the bathroom. I did a heart-shaped!

Had a chance to bring the keycards and to direct the guests to their room as the guests request for a room at the south tower. (rooms from no 1-19 are at the north tower while 20-41 at the south tower) It was a pretty good experience as I get to do this all by myself and I just did what I usually see the staff doing(pressig the doorbell and saying guests services) woots!

The whole of today was answering of enquries which most of the time I do not have an answer for it. Had to keep running around and asked for assistance. But at least for now I know the spa is at lvl 6 as well as the hospitality lounge.(for guests who needs to rest and wait for check in or they had check out and waiting for their flights) For f&b there's 2 options: the prego(8am-11am) just outside the lobby and alligator pear(8am-1030am) at level 8 that is by the pool. To get pastries it's a the prego deli.
Executive club lounge is located at level23!

I also helped up with the tagging of luggages for guests checking out. I need to write their name, room number, the no of luggages and the date.

Dead move is moving of guests luggages in the absence of guests.

I'm getting more demoralized now! Omfg how am I gonna endure these days manzx! And my locker nearly caused me to have an heart attack when it got stuck and didn't opened. Luckily there's two aunties who helped me luh! I'm super grateful!

And I don't understand why I'm always working half an hr more than the rest leh. Wth.
And I'm working from 1330-2300 on Fri-Sun! I prefer a shift that starts at 9am and ends at 0630pm.
Today morning shift at 7am is killing me caused I need to wake up at 0430am and all the buses and trains takes a lot time to arrive!
I shall end here now! Goodnight people.

Internship:start of work life

Now that internship started, it means that I have to start paying for all my expenses. It's no longer stretching out my hands and asking my parents for $$ to pay for my transportation and food. Even though I've alr been paying most of the miscellaneous items. But now that internship started it means that parents are no longer obliged to give me $$. It's kinda sad though, I have to become calculating about everything I buy! It takes me about 10thousand years to decide on the things I want.
But it's good as well, at least there's no implusive buying anymore.

I really need to save up because my bank balance is really depressing manzx. I have a huge expenses plus dogs. Omg.

And people have been asking me, do I regret choosing FO. I gave them an reply: kind of. I know I really love serving people and the sense of satisfaction I get when guests smile to me or even a thank you would make my day. Doesn't all these signs are showing that I really love FO. But on the other hand, the cowardly side of me is telling me that I have to face really nasty guests and omg opera is really difficult there's so many traces and messages etc.... And the working hrs is really long. And this all adds up to having me facing a dilemma. I love FO yet I don't wanna face nasty guests! Which in the real world is totally mission impossible. Working in the front line is all about dealing and facing the guests. I guessed im too naive to still be living in a protected environment. I need to be strong and accept all challenges that are ahead of me and solve all obstacles in front that hinder me to progress! I have to tell myself all these because I believed in myself that I can do it and I truly love being at FO.
Off to bed! Goodnight people. :))

Internship Day 2

Its the new hire orientation today! Had the HR staff, Tessa Goh and Security manager, Kuna to run through some of the swissotel and Fairmont values, mission, grooming standards and the rules and regulations! Pretty proud of my grooming since Tp has trained us pretty well in this area! We also went through how to grret guests, identify their surname to greet them. And the security manager was really funny, the way he speak is really funny and it's totally different from his looks. Kuna went through some of the common crimes that could happen in a hotel such as counterfeit notes, loss in guests rooms and outlets, sociliting etc... Helps to warn us to be alert to look for suspicious character and also fire safety where we will learn further when we attend our departmental trainings. (as today consists of trainees from both hotels that ranges from housekeeping to chefs)

We had 2 tea breaks today! ;)))

And we tour both hotels! The view is really nice! And I learned that the north tower at Fairmont is more classic design while the south tower is more modernized.

And today I asked the others, so pre-auth amt will be deducted from Amex automatically while for other cards such as VISA we will need to do an offline sales! And if the guests uses another card to pay then the credit card that was used for the pre-auth will have their amt refund back to them automatically. :))

Yayz imma happy girl today!
Off tml again then work at 7am on Sunday! Gonna collect my uniform for the F1 event thingy.(which is the f&b staff uniform, LOL) Let's hope I will learn the FO procedures and regs card on Sunday.

Okay end here byeee people.

Internship Day 1

Okay people I'm updating because this would help me when I do my journal! I don't really like to write because I won't understand my own handwriting!

So my first day of internship was really okay la! The canteen food was good since I don't like veggies and mushroom but I was able to accept them so means they are really good!

Firstly front desk is divided into lobby greeter, registration card and staff serving the check-ins and check-outs! And these duties will be rotated!
I was assigned to a buddy, Roy who was a Htm grad but I find him weird cos he kept talking to himself! (creepy)
And I shadowed him, standing behind him and see what he was doing and try to Remb the processes, like how to handle ch in and ch outs! The way to speak to guests and how to handle difficult guests! And I realize what we learned from LSO is really useful now because they taught us on the whole checking in process so yup firstly identify the guests, ask for passport then confirm their departure dates, mode of payment and names and also do the pre-authorization amt! In a nicer way to ask is: sir may I check with you what would you like to use to guarantee your stay!
Then cutting of keys!

For check outs, have to ask the guests whether they had any items from the mini bar and remind them to clear their valuables from the safe deposit! Ask them whether they will be making payment using the same card for their pre-auth?! And there's this amt that will be automatically refund back to the guests if there's no charges! Idk what's that!! And for pre-auth when the guests ch out will it be automatically deducted?!

There's also this thing called the dead move where I go with a bellboy who was from shatec and having their internship of 7mths so I better not complained! He was friendly luh and the luggages that he have to carry is heavy! I tried helping but omg it was heavier than it looks! Anyway because it's a dead move the bellboy need someone from the front desk to go with him to ensure things are not left behind and then we will bring the luggages to the new room! And the bellboy told me to check the safe deposits, mini bar and wardrobe!

Had a short duration at the registration card where I go with one of the staff to check whether the room is occupied( as the check out time was 12pm but the guests has not ch out so check the rooms to see if anybody/belongings is still in the rooms. If there's someone inside they will check with the guests what time they will check out then later update the system on the etd! And if there's only belongings then they will send a message to the guests to inform them of the charges( half day charge when the guests check out after 6pm).

And I helped to usher a guests to the concierge and helped them ask abt the cafe buffet lunch prices! And also help to communicate to chinese speaking guests because I had another buddy who was a Korean and can't speak mandarin! And man she was fierce!!

And also had a 4hr meeting too! They talk abt things which I don't understand!
Oh ya what does it mean to release the Amt?! Idk manzx! The front office staff was really busy and didn't had much time for me! I only can look but I can't ask them qns! It sucks to have so many qns marks manzx! Bcos the second week onwards it would be buddy shadowing me to see me dng my work alr!
Will be attending my opera training soon, glad that tp had taught us the basics!
And an orientation on Friday! Today is an off day for me! and there will be a test on the third week! We have to do 10 ch ins and 10 ch outs! Passed to get a cert! So now I'm scareee! What if i fail?!

Updated:
Suddenly Remb that pilots from bristish airways stay at FS and they are allowed to withdraw adv cash from the FO! Just do some recording and the pilot will be off with the cash! Max amt is 800$ per visit!

Movies

Woots since now there's a blogger app I've decided to try it out!

Yesterday went for mu uniform fitting and the aunties were really nice but the uniform like a ugly sia! Ahahaha but nehmind for 5mths!

And had a movie marathon with Anna and Steph! That's my first time manzx! And I really love Steph! Accompany me walk home! Lol!

Okay I'm running late for my k session so bye peopleeee!

timbree

Ogay! Im blogging as im waiting for the second half of la liga to start.I think I'm in love with the food at Timbre! and my freedom is gonna end soon la! 3more days but I can't wait for Mon & Tues to arrive manzx! My date with the siao ding dong and k session with joy &amanda! Woots! At least I spend my 10days of holiday fulfilling my to-do list! Oh ya damm sian one leh my class, it's like when I decided to go for the class dinner then no one turns up! WTS but anyway it was cancelled la think my class rep keep the money for himself alr la! Anyways many people have left/leaving for their internship and I kind of envy them where they get a taste of independent life! No parents no nothing just friends!!! Omg I also want! It's not that I dislike my parents or what! BUT I really wanna experience manzx even though I guessed I will be home-sick and all! Okay too late to regret anyway! Just hope my friends will be all safe and enjoy their internship overseas. I think I kept saying Amd for not finding out more info on her internship but actually I'm pretty much the same as her la! But not too worry la I can check with the hr people when I go for my uniform fitting this coming Monday! And I have this problem, I kept gaining weight like nobody business la! I know that it was because of my daily supper la! But there's nothing I can do manzx! When I'm hungry I can't sleep! Soooo sigh! And another problem is my face condition, pleaseeeeee let it remain as it is pleaseeeeee! I hope my sore throat go away too! I'm singing k on tue leh and starting work on wed! Please! Okay start Liao! Byeeeeee!

internship

Woots, exams are over and I'm left with like 10days before my internship starts...Okay I have this love-hate relationship with internship, kinda look forward and nervous at the same time. Gg out consecutively for 2days is kinda tiring for me! Sigh I don't really like gg to crowded places. Anyway I'm still deciding whether or not to go for my class outing because there's people whom I don't like! Like seriously I thought exams was the last time that I'm gonna see them agn but to think abt seeing them agn.....not really motivated but on the other hand, that's our 100$ class funds! And I soooooo like gg to flea market, the rings are really cheap and niceee! Anyway tml gonna meet the clique and go for my uniform fitting! I wanna watch smurfs badly la! Can they faster settle on a date. I hate it when people dragggg and dragggg the dates! And seriously I can't only have this circle of friends right! Lol! I'm soooo glad there's still Amd whose really understanding and of course know me better. I'm also kind of glad that she clarify with me la cause I lovee her. Okay la I'm really tired liaoooo! Shall bathe and sleep!

disappointed

Work ended! Sigh I will miss ny eye candy!!

drive and drive

Hello people I guessed I've lost my passion for blogging alr! Blogger used to be a platform for me to pour out my complaints/sorrows as well as sharing my happy moments but nah now I don't do that often alr! Just plain lazy to do it again! And I passed napfa, a silver for me! Hell yeah! What up! At least I proved myself! Anyway exams are coming I'm gonna start studying soon and then I be an intern at Fairmont Singapore, I kinda look forward to it! And my lessons........ Something that I don't really wanna let people learn about it but oh well..... Anyway 2d1n buffet was great with the girls!! I don't have to do any cooking, I just sit there and wait for Amd! Ahahaha Sigh, come to think of it. When internship starts we will not be able to meet that often anymoreee :( :( Okay I needa sleep now, work tml. Weeeee Ps: I hate it when people are discouraging! Like wtf!

himym

omy, himym season7 will be aired in September!! can't wait for it!!

on a side note i can't remb what i've been dng. my boring life is really way too boring.

my blog is getting too boring too with no pictures. and i realized photos posted by amd and some other friends on fb won't be seen by others if they are not mutual friends. okay, i'm such a slow person.

oh ya, i wanna pass my napfa test pleaseee.

fyeah

Okay it's my two weeks holiday now but I don't get much rest! From tml till Thursday I will be attending service apartment mentorship. I hope I learned something useful from there and also hope it won't ask me to do shitty tasks. Hope the food is nice too. Okay I have too much requests when its me who wanna join. LOL. But anyway I'm really happy two great things happened on the same day. Passed my test and I confirmed my placement alr!!! I got into Fairmont, but then agn now my pay will be spend on food since it's at Raffles city=expensive food. Sigh how I wished there's meals provided. And and watched x-men with Poly friends. Okay can't wait for our next dateeeee! Went Marina Bay City Gallery and it was totally useless like waste the land space sia! There's nth interesting.

updates

okay, i think Amd eyes got prob! she thinks that i've got an interview alr from my previous post!

sigh, Amd need a new spects alr!!

okay, anyway many people has alr gone for their interview and confirmed for their placement.

so i envy them, and i hope i get my placement soon, too!

sigh i should not sleep manzx, i received a missed call from RWS.

i hope they call me for interview and not reject me.

i hope i passed through the interview and confirm my placement.

anyway holiday is coming and i'm looking forward to! at least i get to sleep in!

gonna undergo service apartment mentorship and then projects and projects.

next week there will be f&b test, dpd quiz, review article due and ticketing test.

i've got no confident for ticketing test and thankfully i'm gonna practised with Joanna, Xueshen and Aisyah! hope i passed okay.

because my first test for this sem which was MICE is a total disaster.

oh ya, after volunteering for grad day, i've this strong urge to graduate too! can't wait for the day to come!

anyway i love yesterday, because i finally get to sit down and chat with Amandilllo and fivegirlsclique! =]

waiting

Patiently waiting for a company to call me up for interview! Patiently waiting for my turn to say: Yes, I got it!!!