Rayden & Zeus

Look at the cute interaction between Rayden & Zeus!!

Rayden used to dislikes Zeus when he was only a month old.

now being 6mths old, he love Zeus so much, to the extend that Zeus have the power to stop him from crying. ahahaha.

he loves to bully poor Zeus. pulling his fur and kicking him!!!

Cream of chicken

Lol bought this book caused it was inspirational! It's helps me to think positively! And there was a 20% discount plus there was free cream of chicken soup! So worth it! Ahahaha.

And its my birthday! Thanks everyone for their messages. And thanks for the treat from sissy boyf! It was Korean BBQ, I'm so full! There's no picture caused I spend my time eating only.

It's certification week, next week! Need to do my 10check in and check out audits by my managers. Please let everything go smoothly caused I've been really blur and missing out impt details. So hope everything will turn out fine for me. I wanna pass the certification and go solo. ^_^ that's my birthday wish too.

Goodnight people!

Internship Day 31

I'm so lazy to do my ejournal la.

Anw today I had to wear my Deepavali costume and the funny thing is, guests says its nice.

Was super busy today caused the Princess Cruise guests which had 100 over rooms were checking in and therefore there were 500over luggages so I was needed to help tag the luggages. All the available bellman were deployed alr but still not enough ah.

Then after helping out it was alr 5pm. And when guests praise me, I'll be so happy la. Love them.

Tml was suppose to be my off day but my manager changed my off day to Sunday instead. I'm sooooo tired alr la.

Okay bathe and sleep. Freaking tired

Internship Day 30

Though many might have alr said our internship has past a month a 14 October but for me it's officially a month that I'VE WORKED!

Anyway today has been GREAT. Conquer my fear of dng c/I and c/o. Really grateful to my duty manager as known as my buddy, she has been really supportive. When I told her not to stand right beside me cause I feel stress, she really stand aside and pretend like shes not listening to what I'm saying, but in actual fact she was quietly listening and after that correcting me.

I love her. Now I'm so much confident though there's still mistakes here and there. :))

Forgotten to take the pre-prepared reg card for the FPC member when I checked him in. Okay I will Remb to do that next time cause they spend a lot of time and effort to do these.

Okay I shall end here now. Indian costume tml. Oh my goodness fugly.

Internship Day 29

I really cannot stand one particular intern leh. She's getting on my nerve. She keeps acting cute in front of those staff. Her voice is different when she talk to us and when she talk to the staff there. She act like she's really nice. And keep showing off to me how the staff love her. Like seriously whatever, it's like as if I care. Can she stop irritating me with her actions. Hitting me with paper as if it's really cute. Oh my goodness.

Anw today I purposely stay and work an hr longer so that I can do check in without the presence of my duty manager/buddy. Told the lobby greeter to send people who are checking in to me. And I have to say, all the trainings is totally different. I totally freaked out at my first check in. I was tongue tied, didn't know what to do, clueless my mind was in a complete blank. It's so embarrassing. Hopefully tml I will do it better because my buddy will be shadowing me and see me dng the check in.

Really gettin stressful as the managers around are putting pressure on me as they say I'm with the most senior person in the office and they have high expectations on me. Im a really slow learner so I might let them down.

And I think I really don't need to face people on Wenesday alr. I've got a super fugly costume for Deepavali. Oh my god.

Okay I need to sleep early too. So goodnight.

envy...miss

i envy certain friends who are in relationship, it doesn't matter how closed I am with them. what matters is their boyfriend are good-looking.

i envy girls who knows how to drive, it's something I always want to achieve yet lazy to do so.

i envy girls with great figure and looks, caused I've got none.

i envy people with hell lotsa friends and have great fun every single day.

i miss the happy me.

i miss the daring me, where i dare to take on challenges and ultimately overcome them.

i hope my old self come back and find me soon.

i wanna lose weight. this have been on my list for like so long alr. because when it comes to food, i can never resist the temptation.

and now after changing my template i cannot find links to other people blogs which means i can't bloghop anymore. i need to figure that out.

If you say the word "gullible" really slow...it sounds like you're saying "oranges"..i've been fooled by this quote. oh my.

Internship Day 28

Finally I do smth abt my blog ah! Anw I'm really happy la. Caused after I told my duty manager about my problem with my buddy, she has changed my buddy to herself! Yayness.

And I have to say I'm bored of helping up at the executive club alr leh!! Next friday I still need to go up agn!

Wednesday I'm transformed into bellboy caused there will be a large arrivals from the princess cruise and I think need people to help tag the luggages.

I hope next week I will learn more but I've only 4days to learn manzx!

Next week have to wear Deepavali costumes leh. Think it's ugly leh. Okay suan le complaint also cannot change anything.

Imma a happy girl today. Bought red nail polish so that I can paint my nails to work as red is the only color accepted at work.

Zai jian da jia. Btw I'm off during my birthday but everyone would be busy with their work! :(

Internship Day 26 & 27

So yesterday I was asked to helped up at executive club lounge where they put in nicer terms:cross training. Which actually means f&b. Serving coffee, tea and clearing plates. I was super nervous wen serving the coffee because those people are rich and you know if I do anything wrong then it's gg for me alr. And today I served people in the meeting room, I was super nervous that my hands was shaking because I cannot imagine if I spill the coffee on their laptop or documents. Okay imma joke.

Anw fuck my buddy. I hope she dies young or suffer in old age. She's been venting her frustration on me like for fuck manzx. I really hope my DM will change my buddy for me as I've alr bring this matter up to her alr.

On a happier note, I've been dng a half check in procedure for another intern. It's kinda of fun when you have friendly guests.

Gonna have a meal tgt with another two interns next week. They have Bren really great. Like Adelynn has been helping me and Jeslyn providing me jokes. Ahahaha. they are my gossip buddies! :))

Oh ya and Desmond was really nice to ask me to give him a call next time I'm having break then when he's free he can eat with me. Soooo good.

And now there's two bellman who knew my secrets. Ahahaha. But anw they can be trusted la. They are really niceee too. Always joking Ard, so fun people at the bell desk!!

And I alwas have this I'm scare of my friends drifting apart from me feeling. It's only to those i really cared. Which I only had a few la. I always scare someone will replace me and they would not care about me anymore. I hope they know how much impt they are to me because I don't dare to tell them like face to face. It's so embarrassing la.

Okay la I'm gg off alr! Bye people.

Internship Day 24&25

So my buddying session starts yesterday. Didn't learn much caused my manager asked me to open the share folder and change all documents font to Arial and font size 11. Their documents is a lot! And I did reg card too! That's all I did for yesterday.

And I brought a guest to a room to show them the room and see whether they want the room or not.

And I got my cash float yesterday, it's freaking 1500$! Oh my goodness.

I can't have time alone caused I will tend to think a lot ah. I will have negative thoughts like I really wanna cry though nth bad happen.

Today took the morning transportation to work cause my work starts at 6am-6pm. So I thought the cab will only fetch me but wtf it was 4strangers in the same cab and the worst thing is I'm sandwich between two guys whom I don't even know. This freaking sucks la.

Hope I'll learn something new tml. I really find it difficult to communicate with my buddy. I wanna try to find YR to talk to her tml. I really need it.

Internship Day 23 & Day off

Yesterday at work was pretty mundane and so it's decided that I will be joining the rest dng the normal check in and check out! After seeing xinyi getting so stress up about her airlines, I think it would be better for me to do the normal check in and out! Ya and the cash float that xinyi will be holding on is 5000$ while mine is 500$. So yup it's safer for me leh. :))

Anw my sai gang journey has ended. Will be starting my buddying session next week. And my buddy is a piney lorhx. Sian max!

My mentor will be a duty manager called Sarah she seems really nice so yup I like her. :))

And yesterday one SP intern did double rooming and was reprimanded ah. Double rooming means two strangers checking in the same room. Though it happen on her I could feel the fear sia. It's so scary ah.

And look at my matchsticks photo. There's two triangle. Just moved 1stick to make it into 4triangles. Solve it. I will post the photo next time. Ahaha. The bellman taught me this. Ahahah.

So today was my off day! Spend it with my dogs, brought them for a swim. Their epic reaction is really cute ah. :)) the shih tzu was the first dog that Skinny growl at. He dislikes him.

Okay shall eat then needa compile my notes.

Internship Day 22

So I thought today can be a good day yesterday but it didn't la.

Was suppose to be with attached to group today but didn't get a chance la. :(( I wanna join grp leh cause I cannot be at airline alr. Cannot see all the handsome pilots alr. Why is it that all the Qantas and Bristish Airway pilots so good looking. Could not get my eyes off them. I envy xinyi la she get to check them in next time.

Anw today was attached to a lady whom I didn't like cause my group buddy was busy to teach me. She reprimanded me for don't know how many times and also had an awkward lunch with her.

Then today I spend half and hr going through hundred registration cards to ensure all of the guests had checked out alr. Then was signing people up for FPC, dng reg card checking. That's all I did today but it took my 9.5hrs away. Which was good luh caused it was an agony being with my buddy yah know.

That's all people goodnight!

Internship Day 21

Today was a great day manzx! Finally I found one buddy that I like. She's so good la. Patience in teaching me, even when I have a lot of qns. And I think xinyi is gg airline alr la. That's good for her. She get different experience but it's also because the manager has good impression of her. I hope I get into groups though. Please.

So today I was attached to groups. It's all about blocking rooms and reading a whole lot of emails. I think I kind of like it because I didn't look at my watch at all la. Then I also did pdo which I always enjoy dng just afraid of finding scary things inside the room.

Then was dead move for a guests. Oh my goodness the bellman seriously can earn a lot manzx. They enjoy their work also, causes for them it's fun talking to guests and their supervisor are fun too.

And I got praises by my DM and FO manager today. So I'm a happy girl today. May tml and Friday be the same too. :))

Happy Birthday to Samantha the bumpkin in advance.

Goodnight people.

Internship Day 20

Okay today was last day of opera training!

The thought of certification is scary and I'm so disappointed with myself caused we had a quiz and I had my room categories wrongly when I've been memorizing them. Sigh. What is wrong with me.

So today we learn double rooming, upselling, the daily duties and service recovery and downtime. And we also did our Arrival role play incorporating the Forbes standard.

Double rooming can be avoided by control F3! Check there's exclamation mark on the guest name and ensure it's clean. Caused it's super serious mistakes.

Upselling is not really my main concern la cause I don't think I will care abt the upsell monetary award! I alr have problem on arrival. So it's better to focus on the basics first.

And I got my permanent userID alr! Like a YAY. But like retarded I'm lteng!
Then also got my userID for my BA crew funding! Cause British Airway crew can get cash adv and cash return from us.

Service recovery I think if I really need it, I'm gonna just send amenity form for champagne and fruit bowl all these.

Downtime is really helpful when Opera system is down. So we are back to basics, using blank reg card for check in and check out. Everything we have to do manually.

Oh ya can you imagine, I was touched to tears when I see friends messages and mentions asking about my work. Listening to my problems and advising me or comforting me. It just tells me That I'm not alone ah.

Particularly fivegirlsclique.

The photos uploaded shows that only 1person is willing to take picture with our current hairstyle.

Okay need to bathe and sleep. Pack my notes on this weekend. :))

Internship Day 18&19

So yesterday was totally not my day! I was sick and had to drag myself to work. Then I got reprimanded twice by the same manager and had to ot for an hour.

I was really sad and on the verge of crying but I told myself, seriously how many times I want to cry. How many times have I told myself to be strong. How many times people have be telling me jiayou and encouraging me and comforting me. Wouldn't I be letting around me down when I break down so easily. So I managed to held back my tears. But I think I alr got condemned by two managers alr.

So the story goes like this. A colleague of mine gave xinyi and me a list of rooms and asked us to update te departing time to 12pm so okay, we saw this one room alr had a 4pm check out timing so we were like okay we should ask before we make any changes. So xinyi went to ask the colleague and I also heard her saying okay change the timing to 12pm also. Then when my manager asked me why I change the timing because it was the username I was using edited the tunic so I got reprimanded, I said I asked before I made the changes but the colleague deny saying I didn't ask. So how do you feel if you were in my shoes. Not your fault got reprimanded tried to explain but still you are at fault. So that's the life of an intern because you have to admit to mistake you didn't make.

Then after that the same manager say I was loitering Ard the lobby not dng anything/following my buddy. But u was helping with the Q and my buddy was the colleague. She was busy so I didn't want to be a burden and stay Ard with her what. So forget it.

On a side note I'm really touched that friends and family are always supporting me regardless of how many times I'm complaining. It's like I'm really thankful to everyone who send mentions in twitter. And ESP Amanda la, I was really touched that she took the initiative to message and asked me what happened. She really honor her words leh. When I have any problems she will show her concern for me.  thank you. :))

Anw yesterday I was attached to room controller which every hour we need to print a report every hour from 12pm onwards to see which guests should check out alr but haven't. We will call first if the guests nv pick up then we will go room by room to check if it's alr vacant. If it's vacant then we will raise a DNCO(did not check out) form. Then we will charge the guests for their charges. There's also express check out. we need to block rooms for arrics as well as prepare compendium for VIP guests.

Then today was opera training. We had recap then had check in and check out role play and cashiering practise. We also went through the daily duties then jiu went home and hour earlier. Yay!

Tml last day of training then next week my buddying will start. Hope I get good buddy. Pleaseee.

Okay need to eat bathe and rewrite my training notes before I sleep. :))

Classroom Session

So today is my off day and it's also the back to school day! I miss Tp a lot!

I get to see many many people, all the short convo with friends are good enough! At least I get their concern abt my work la. 

It was a complaining session ah, everyone was complaining abt their work whether it was too slack or too much things to do. For some it was office politics.

Then it was lunch with clique. I'm so happy caused the five of us can meet up tgt, at last. And most importantly, I missed Amd a lot la. So long nv see her alr.

Then it was real steel with Steph and Aisyah. I seriously feel bad, wasnt paying attention to what they were saying la. Keep zoning out because I was super sleepy with my flu, sore throat and cough. But in the other hand, real steel was really awesome la.

Like seriously in my off days I'm trying to enjoy myself. Then all this illness have to come knocking on my door.

Oh ya to Remb myself Amd had a pay rise and she promise to treat me food. Ahahahahaha

Okay got to sleep Liao. I'm really tired ah.

Internship Day 17

So I've updated my yesterday blog post ah.

Anw today is another oh my goodness information overloaded day.

Did check in role play today. I was horrible la. Always thought it would be easy la. But to find the correct words to use is difficult. To Remb every steps is difficult as well. I'm gonna write my script out and practise them and also rewrite my notes manzx.

Did cashiering too! It's complicated. There's routing, transferring of transaction, paid out, pre-auth, manual posting, direct billing.

I need to know FPC members have complimentary Internet access and local calls so need to transfer away to room 8100 while for corporate/package/Ethihad: these have complimentary Internet access so transfer to 8107. Fedex is 8101.

There's also dispute charges for the refreshment centre aka f&b! When the guests say they did not consume then we need to do this process. Transfer to 8106!

Paid out could be BA crew allowance and those miscellaneous items such as taxi fares because the guests might not have cash to pay but they have credit card so need to charge.

Rebate: qty must be negative sign. for void or rebate, we must fill up a adjustment form.

Then for settlement we have direct billing is to TA or billing to master a/c! For all of this, in the supplement field we need to write the reasons ah.

So ya today was a long and tiring day.
Off tml but I can't sleep for all I want. Caused there's classroom session gg back to tp! Gosh I missed sch manzx. So I better not say anything ah, don't wish to let other people know what I'm gg through.
Then shall lunch with clique after that meeting Step, Anna and Aisyah to celebrate their birthday.
And Annas birthday is coming also need to buy smth for her.

Okay my next off day is next weekend manzx. And come to think of it, I need to use walkie talkie soon like that lobby greeter seems so much relaxing ah. Ahahahaha. Anw next week I'll be dng groups. Yayness.

Sunday I'm room controller. Get to walk Ard the hotel, knocking doors and asking people their check out timing. Ahahaha.

Okay people I need to go bathe Liao. Damm tired. Bye & goodnight!!

Internship Day 16

Oh my goodness today is information overload day leh! There's so many things to Remb!

Learnt the telephone etiquette, room categories, creating guests reservations and the arrival check-in(basics).

So for telephone etiquette because I've alr picked up 2phone calls before so I've an idea how to speak ah. And it goes like this:good morning, this is Liwen from reception, how may I assist you. :)) or to put them on hold tell them is it possible to out you on hold while I look for the information then after that thank you for your patience.

Then the room categories, I must say this training really helps me understand it. We toured Ard the different room categories. The penthouse is oh my goodness. We were split into 3grps to write information about 2rooms that we had the deepest impression.

So there's Fairmont room(C), Signature room north(P) & signature south(H),Deluxe room(D), deluxe harbor view(X), Executive club(E), plaza view suite(B). Deluxe harbor view and executive club are non smoking rooms. The penthouse was damm steady la. It's freaking big. There's a BBQ pit ah. I post the photos.

All signature rooms have king size bed only the rest have both king and double. Then lvl9 is smoking.

We also learn the FO terminology. Like did not check out(dnco) pre block etc

Learnt some shortcut like shift f7 is telephone book. Shift % helps to type partial name like Liwen but I cannot find Liwen so I do that function and search wen like that. Then all names got wen will appear ah.
Control f3 to see the profile search.

Creating reservations was okay caused we learn it in sch before. All reservation type must be credit card guarantee or full deposit received! Then the payment, breakfast plan must fill up.

We have 11frequent flyer program with airlines: American airlines, united airlines, air china, air Canada, Qatar airlines, Cathay pacific, Singapore airlines, Lufthansa, emirates, etihad and Alaska.

We learn to read the various comments also ah. Caused it's short form ma so need to learn how to read them.

Also we learn the different breakfast plans and the newspaper that's available. Financial times got limited so we cannot keep offering them.
International Herald Tribune Sunday don't have so Sunday we send Sunday times. We need to offer IHT or local Straits Time. There's 2japanese paper and 1 Lian he zao bao for Chinese guests. We have biz times and wall street journal.

I think that's all we learn ah. Tml need to bring u notes back to learn alr.
Information overload manzx. Need to rest earlier tonight.

The photos are taken at the penthouse ah. The one with xinyi and Freya is taken at the bathroom. Then the cats are cute right, they always wanna attack Skinny and Zeus but you see they are so closed with each other. Cuddle tgt leh.

Okay bye people. I'll bomb more things tml. :))

Internship Day 15

Hello people my Opera training starts today.

Today was pretty light, it's still manageable. We learned abt the FPC which is a loyalty program for guests we practise how to create a guests profile using our own name then we also signed ourselves up for the FPC so if next time I stay with them I get complimentary Internet access and local calls and there's Fairmont Fit where I can have the adiddas sport set(need to return at the end of my stay)!

Then we learned about the different type of guests. There's 7types: T1(club),t2(premier),t3(platinum),t4(circle),dv,SA and v1! Those v1,t4,t3 and dv guests we need to inform our manager to come out and welcome them. :))

Dv aka distinguished visitors: recognized by designation such as directors of big companies, pay 500$ and above, stayed for 10nights and lastly the famous agents are TA who help to sell a lot of hotel rooms.

V1: celebrities, president of large companies, people coming for site inspection and could contribute a lot of room revenue, those spending 1000$ and above.

SA aka special attention: HR, BD and AN, honeymooners, birthday and anniversary respectively. Or those demanding guests.

Each and everyone are recognized by different colours ah!

Tml gonna da bao food since it's a informal setting. Can eat inside ah.

So today I'm being more vocal since I know the answer to the qns and it helps speed up the training process(people keep staring at me). Okay I can't please everyone.

The manager come by to talk to us which I think is like scaring us. Okay la prepare us for the FO task. They say we were definitely have to fork out our own money to make up fir the shortages of cash! It's only whether the sum is large or small. I hope mine is a small amt like 10$ or lesser ah! Seriously I cannot afford to pay more leh.

Some abbreviation are STD: sash towel drinks! CIRC: curbside in-room c/i

So it's now back to sch studying mode for 5days. :)) thanks Amd. Was touched when I read her tweets.

Anw can't wait for Sat to arrive I can meet everyone yo!

Bye people. Things will get better everyday yah.

And I hope people don't get bored reading my blog ah! It's all abt my work! Yes I've got no life ever since my work started

Internship Day 13&14

Mr Chew came today manzx! He was super nice bought donuts for us! <3 him la.

Anw today did 2dead move with two diff bellman! I really like the bellman lorhx. All of them are so friendly, funny and chatty. It's like they don't ostracize anyone. They are really nice.

Things are picking up now. I avoided contact with them.

And I really must praise this girl who are so good at bootlicking manzx. It's like people who dislikes me love her. Or rarer everyone loves her. Or maybe I lack interpersonal skills la. Really need to improve on this. I don't click with any of my colleagues except people from Tp. Oh my goodness.

Okay la, end here Liao. Bye people

Internship Day 12

Internship Day 12

Okay after working 12days today is the best la. I simply love today because I get to sit inside the back office all day long and do nth much except reg card(I volunteer), photocopying and pasting the room details on the enevlope. Like woots I don't even need to answer calls leh!(because I took wrong information while picking up a call, so my buddy forbid me to pick up calls) but now the phone ringing tone keeps coming to me. Can't stand it manzx. It's like oh my goodness.

Anw today I was attached to the airline staff(as in she is in charge of taking care of airlines check in and check out, dng the room blocks for the airlines). Her job is much more complicated at the back office, while closing she has 4envelopes to report on her cash float(the usual agents only had one). Then she needs to do all the room block herself(usual agents has the reservations done for them) as the airlines has specific preferences such as high floor, dont wanna stay near the elevator.....
But when checking in it's super easy, all she needs to do is just ask them sign a form and everything else is alr done.

She has to prepare the crew allowance too. And I helped her to cut the keys(it was a lot manzx).

And then a short meetup with the girls. :))

So to sum it off today has been great. Let's hope my remaining 2 days as lobby greeter will be as great as well.

Goodnight people.